SHIPPING POLICY

Yes, it’s true! We ship FREE to USA & Canada
Your orders are shipped from our warehouses located in either New York, Amsterdam or Toronto.
It will take 1 business days to process your order. We ship Monday through Friday, excluding weekends and holidays. We do ship orders the same day. Please allow up to 1 business days for orders to process (if you order on Monday, your order should ship out on Tuesday or Wednesday). You will receive a tracking number once your order ships.

DESTINATION SERVICE ESTIMATED TIME COST
United States (USPS) 3-5 Business Days FREE
Canada (Canada Post) 3-5 Business Days FREE
International  3-12 Business Days FREE

International Orders: On very rare occasions international shipping to some countries can take 3-5 weeks. Even longer for some slow-to-ship countries such as Brazil, Mexico, South Africa, Bahrain, Dubai, India and Romania. We are not responsible for any delays caused by the destination country’s customs clearance processes.

Canadian Orders: Not all orders shipping to Canada will be subject to tracking information.

TRACKING YOUR ORDER
Once your payment has cleared, you will receive an e-mail when your order has been processed (this may take up to 24 hours). You will receive a second confirmation e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 – 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at hello@smoqecase.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it’s too late for our team to cancel your order, you can return your order to us once you’ve received it. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.

DELIVERED BUT NOT DELIVERED
All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact USPS / Canada Post and your local postal office in order to investigate this issue. We cannot be held accountable for packages that are confirmed delivered to your order address.

CUSTOMS TAXES/DUTIES
Please note that any taxes/duties due upon International delivery are the sole responsibility of the purchaser and will vary from country to country. Contact your local customs office for details.

ADDITIONAL TERMS AND CONDITIONS
SMOQE case will not be responsible for any package that is lost or stolen. Delivery times are not guaranteed. We do our best to estimate delivery dates for your purchase. The total delivery time it will take for your order to arrive is a combination of processing, shipping and transit time. SMOQE case is not responsible for shipment delays beyond our control.

Please note that any taxes/duties due upon International delivery are the sole responsibility of the purchaser.
SMOQE case is eligible to change or discontinue Free Shipping promotion at any time.

FREE WORLDWIDE SHIPPING

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